CMQ-OE

CMQ-OE practice questions, page 18 of 29, with answer review and explanations.

Question 86

Categorizing the cost of quality into failure costs, appraisal costs, and prevention costs is essential to be able to:

  1. Reduce the total cost of quality to as near zero as possible.
  2. Allocate efforts to effectively balance reduction of failures with detection of failures, as well as preventing failures.
  3. Substantially increase appraisal costs to detect failures before shipment.
  4. Virtually eliminate appraisal costs by adding to prevention efforts.

Question 87

All except one of the following could be a process goal for a for-profit service organization. Which one?

  1. Ensure that the design of a service to customers follows industry safety standards.
  2. Ensure that the service delivered produces a profit.
  3. Dedication to continual process improvement.
  4. Discipline any employee who fails to meet the service standards of the organization.

Question 88

A common approach to understanding and improving a process is to:

  1. Convene a focus group to study the process.
  2. Form a cross-functional ad hoc team to map the existing process, then after analysis, map the process as it might appear after improvement.
  3. Implement statistical process control.
  4. Audit the process to the ISO 9001 standard.

Question 89

Lean tools are primarily focused on:

  1. Eliminating waste.
  2. Better workplace management.
  3. Increasing customer value.
  4. Reducing resources.

Question 90

Takt time:

  1. Is a measure of the time between each operation in a cycle.
  2. Sets the pace of production to coincide with customer demand.
  3. Is another term for cycle time.
  4. Is the total sequential processing time to produce one item in a work cell.