CITM

Review 50 CITM practice questions with answer explanations and community insights.

Question 1

Rapid expansion has forced the organization to control business change using a formal approach, this resulted in creating a new role in the organization. Which role does apply?

  1. Risk Manager
  2. Service Level Manager
  3. Business Relationship Manager
  4. Change Manager

Question 2

One particular incident repeatedly occurs every first day of the working week. As part of problem management it is decided to continuously analyse the occurrence of the problem until the root cause is identified. Which technique is recommended?

  1. Fault isolation
  2. 5-Whys
  3. Affinity mapping
  4. Technical observation post

Question 3

A customer survey needs to be designed. What is a Critical Success Factor (CSF) in achieving a high participation rate?

  1. Keep it short, simple and consistent
  2. Use leading and loaded questions
  3. Ask several questions at a time
  4. Use assumptions

Question 4

Vendor negotiation begins, which criteria must be considered to close an agreement which is realistic and satisfies both parties involved?

  1. Knowing when it is time to ignore the vendor
  2. Negotiate every single item
  3. Timing for negotiation
  4. Understand the current market and discount structures

Question 5

The marketing department is expanding and new staff members are hired. Computer systems need to be installed and user accounts have to be created. Which type of change is applied?

  1. Exceptional
  2. Emergency
  3. Normal
  4. Standard
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