CIS-HR Practice Test

CIS-HR Practice Test practice questions, page 7 of 9, with answer review and explanations.

Question 31

If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?

  1. HR Service and HR Template.
  2. HR Service, HR Template, and Record Producer.
  3. HR Service.
  4. HR Service, HR Template, Record Producer, and Lifecycle event type.

Question 32

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

  1. Contextual Search configuration
  2. HR Service configuration
  3. HR Criteria configuration
  4. Knowledge Management configuration

Question 33

When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

  1. HR Service, Topic Detail, COE.
  2. HR Service, Topic Category, Activity Category, Activities, COE.
  3. HR Service, Topic Category, COE.
  4. HR Service, Topic Detail, Topic Category, COE.

Question 34

If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

  1. read and contribute articles
  2. read articles, but not contribute
  3. can neither read nor contribute articles
  4. contribute, but not read articles

Question 35

How does ServiceNow know which HR Template to use on an HR Case?

  1. The HR Template is referenced on the HR Service record.
  2. The HR Template is referenced on the record producer form.
  3. Each COE has a specific HR Template.
  4. The HR Template is selected directly on the Catalog item.