CIS-CSM Practice Test

CIS-CSM Practice Test practice questions, page 7 of 12, with answer review and explanations.

Question 31

What are features of Customer Service Management? (Choose four.)

  1. Timed Audits
  2. Service Entitlements
  3. Demand Management
  4. Service Prospecting
  5. Real-time SLAs
  6. Service Contracts
  7. Skills-based routing

Question 32

What are the Forum User Types? (Choose three.)

  1. Admin
  2. Registered
  3. Public
  4. Custom
  5. Moderator

Question 33

Which of the following are true regarding the Community Portal application? (Choose two.)

  1. It is available to any customer with a Community license
  2. It is available by default with the Support and Service portals
  3. It is only available to CSM license holders
  4. Most of the configuration does not require System Administrator role

Question 34

If only one user reports a content for moderation, the content will be hidden.

  1. True
  2. False

Question 35

The available case types are: (Choose two.)

  1. Product Support
  2. Order
  3. Product
  4. Support