CIS-CSM Practice Test

CIS-CSM Practice Test practice questions, page 6 of 12, with answer review and explanations.

Question 26

Which one is NOT a dependency for the Customer Service Plugin?

  1. Task Activities
  2. Skills Management
  3. Openframe
  4. Communities

Question 27

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

  1. Account
  2. Not supported
  3. Consumer
  4. Social Profile
  5. Personnel File

Question 28

Which social media channels are NOT available out-of-box?

  1. Facebook
  2. Twitter
  3. LinkedIn
  4. All of the above
  5. None of the above

Question 29

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

  1. Selecting all the groups
  2. Selecting none of the groups
  3. Missing configuration
  4. Misconfigured

Question 30

How many outbound email accounts are supported in Customer Service Management?

  1. One
  2. Unlimited
  3. Two
  4. One per business service