Certified Sales Cloud Consultant Practice Test

Certified Sales Cloud Consultant Practice Test practice questions, page 2 of 20, with answer review and explanations.

Question 6

The sales management team of Universal Containers has noticed that opportunities are taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)

  1. Dashboard of month-over-month trend of lead conversions
  2. Report on campaign return on investment (ROI)
  3. Report on the discount approval time for quotes
  4. Dashboard of opportunity stage duration

Question 7

A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales. Which two use cases support this recommendation? (Choose two.)

  1. Need to chat with customers in real time with Chatter
  2. Need to prioritize search results for contacts and opportunities
  3. Need to view the caller ID on screen and quickly make calls with one click
  4. Need to add notes quickly while talking to the client

Question 8

Northern Trail Outfitters has Advanced Currency Management enabled and needs reports that span time periods when the exchange rate was different. What is the converted amount based on in this scenario?

  1. On exchange rates that use the oldest entry
  2. On the exchange rates entered in the opportunity
  3. On exchange rates that use the most current entry
  4. On the historical exchange rate associated with the close date

Question 9

Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in Salesforce. The application uses a credit ID on the account object. What should be created to meet this requirement?

  1. A workflow rule to launch the product fulfillment application and pass the credit ID
  2. A custom button that calls an Apex trigger to launch the credit application and pass the credit ID
  3. A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID
  4. A formula field that uses the hyperlink function to launch the credit application and pass the credit ID

Question 10

Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages. What should a consultant recommend to meet this requirement?

  1. Enable Salesforce Console for Sales to see customer purchasing activity.
  2. Create a custom object related to the account, contact, and contract objects.
  3. Enable the Orders object in Salesforce to track customer purchases.
  4. Create a global publisher action to view all customer purchasing activity.