820-605

820-605 practice questions, page 2 of 7, with answer review and explanations.

Question 6

Which type of KPI is of the most interest to Customer Success?

  1. business KPIs that define progress to the Business Outcome
  2. sales KPIs for revenue generation
  3. IT services KPIs for operations
  4. OPEX KPIs that define the operational costs of the company

Question 7

What is a key driver that is creating the need for customer success?

  1. financial resources
  2. subscription economy
  3. advanced specializations
  4. portfolio management

Question 8

Why should a customer's success be documented?

  1. to establish KPIs that measure success
  2. to document roles and responsibilities for project management
  3. to provide awareness of the value achieved by the solution
  4. to provide expansion opportunities for the sales team

Question 9

What is the main objective of customer success?

  1. customer's return on investment
  2. known and unknown features of our product and solutions
  3. customer's reduction of risk
  4. outcomes customers are trying to achieve

Question 10

What is the value proposition of customer success for customers?

  1. incremental rewards
  2. business vision support
  3. technical assistance prioritization
  4. external publicity