820-427

820-427 practice questions, page 2 of 3, with answer review and explanations.

Question 6

What is a recommended technique for building a good relationship with someone who has a dominanting or very strong personality?

  1. 1. Be direct and clear. 2. Stick to the topic, with little discussion about things outside of work.
  2. 1. Use humor to create an informal environment. 2. Use emotional language or speak in extreme terms -- like "outstanding" or "I love that idea".
  3. 1. Make sure to get your points out first and explain why they are right. 2. Be prepared for criticism and have a couple of topics ready where you will immediately give in.
  4. 1. Discuss the person's interests outside of work. 2. Limit the conversation to just two topics, since the conversation will likely go into detailed stories about

Question 7

Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist? (Choose two.)

  1. Ability to build relationships
  2. Ability to explain design decisions in multiple languages
  3. Ability to plan and schedule complex data migration
  4. Ability to influence others
  5. Ability to interpret financial statements

Question 8

Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

  1. Identify a person on their staff who can explain details to them
  2. Gather information and assess their level of interest and knowledge about technical topics
  3. Plan out your message to explain the problem, situation and options - before communicating a decision or recommendation
  4. Draft a high level message, which uses terms and language pulled from web sites from the top IT vendors

Question 9

Which is a recommended approach for gaining trust from stakeholders that you understand their needs?

  1. Keep the conversations very specific to your areas of technical expertise.
  2. Start discussions at a high level before focusing on detailed technical items.
  3. Explain how you are fixing problems followed by asking questions such as where lower expenses fall in their list of priorities.
  4. Start the discussion by providing examples of what you have done for other departments in the past.

Question 10

Business departments have each selected one person to represent their needs for an improved reporting system. Which is a recommended way to capture, confirm, and prioritize the requirements of the group of departments?

  1. Conduct individual interviews then summarize the inputs.
  2. Send out a survey to the representatives and the managers of each department.
  3. Conduct one or more workshop sessions.
  4. Distribute two industry benchmark reports then run a conference call to hear opinions and answer questions.