7765X

Review 66 7765X practice questions with answer explanations and community insights.

Question 1

What are three ways to assign eLearning courses/quizzes? (Choose three.)

  1. Interaction playback
  2. Learn>Library
  3. Management
  4. Coaching
  5. Evaluation BCE

Question 2

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

  1. They can decline the evaluation.
  2. They can appeal the evaluation.
  3. They can escalate it with the superior.
  4. They can click on the disagree button in the evaluation view mode.

Question 3

In Employee Manager, which Bulk Action is not possible?

  1. Bulk Change the Supervisor Association
  2. Bulk Change of Privileges
  3. Bulk Change of Queue Association
  4. Bulk Change the Recording Configuration A

Question 4

When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?

  1. Plans
  2. Evaluate > My Assignments
  3. Adhoc Evaluations
  4. View Evaluations
  5. Distribution Pool

Question 5

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

  1. by utilizing the API calls provided by a third party
  2. by using Desktop Monitor > Learning Console
  3. by manually entering into MS Excel and import back into application
  4. by managing the Tags feature in the application BD
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