7491X

7491X practice questions, page 2 of 3, with answer review and explanations.

Question 6

A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. What feature would you suggest the call center offers a survey to the people who have called?

  1. VDN Return Destination
  2. VDN Interflow
  3. VDN Override
  4. VDN Vectors

Question 7

Which vector object can replace the Time of day (TOD) global Vector Variable?

  1. Vector Routing Table
  2. Business Schedule Table
  3. Service Hours Table
  4. Policy Routing Table

Question 8

A customer wants to configure their call center for emergencies. What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

  1. Set a value variable and change the value assigned using a feature access code
  2. Set a trunk group and change the trunk number using a variable
  3. Set a vector directory number with a collect-type variable
  4. Set a feature access code that detects a power outage and reroutes calls automatically

Question 9

What property of the SET command makes the command unique when dealing with variables?

  1. The SET command allows variables to be manipulated using arithmetic and string operators
  2. The SET command allows you to place calls in a particular queue
  3. The SET command allows a group of variables to follow a specific pattern
  4. The SET command reassigns variables to new values during the process of a vector

Question 10

Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

  1. 876549432
  2. 3876
  3. 9432
  4. 87654