7491X

Review 62 7491X practice questions with answer explanations and community insights.

Question 1

Which of the following is important when considering regular call center operations?

  1. A backup strategy for the call center databases
  2. An analysis of the software you choose to create the call center databases
  3. A decision for how much room to create for the call center databases
  4. A restore strategy for the information in the call center databases

Question 2

Refer to the exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

  1. The call will be routes to 2048
  2. The call will queue to skill 1
  3. The call will be disconnected
  4. The call will be routed to 2049

Question 3

Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?

  1. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
  2. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
  3. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
  4. Step 8 in Denver should be a busy command

Question 4

Which two vector variable types are strictly global in scope? (Choose two.)

  1. stepcnt
  2. dow
  3. value
  4. ani
  5. collect

Question 5

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?

  1. list trace stations
  2. list trace vector
  3. list trace trunk
  4. list trace trac
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