6211

6211 practice questions, page 3 of 3, with answer review and explanations.

Question 11

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

  1. Contact Center Manager Administration (CCMA)
  2. Avaya Agent Desktop (AAD)
  3. Contact Center Multimedia (CCMM)
  4. Contact Center Manager Server (CCMS)

Question 12

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

  1. ССММ
  2. CCMS
  3. CCT
  4. CСMA