6211 practice questions, page 2 of 3, with answer review and explanations.
Question 6
You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)
Testing CTI connections
Making phone calls
Testing SIP connections
Transferring phone calls
Question 7
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
Single standard XML file or flattened XML file
Single standard HTML file or flattened HTML file
Single standard CSV file or flattened CSV file
Single standard XSD file or flattened XSD file
Question 8
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
Contact Center Multimedia (CCMM)
Avaya Agent Desktop (AAD)
Contact Center Manager Server (CCMS)
Contact Center Manager Administration (CCMA)
Question 9
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
CCT Console
CCT Trace Control
CCT Reference Client
CCT API
Question 10
A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)