600-460

600-460 practice questions, page 2 of 3, with answer review and explanations.

Question 6

Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

  1. No network VRU is configured for the routing client.
  2. VRU PIM just got out of service.
  3. Incorrect media file name.
  4. Send to originator is not enabled.
  5. Primary VRU peripheral gateway is out of service.

Question 7

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

  1. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
  2. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
  3. A VRU PG peripheral should be configured with a peripheral ID of 5000.
  4. A network VRU should be configured with a label of maximum length 10 digits.
  5. A PG explorer peripheral should be configured with a peripheral ID of 200.

Question 8

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

  1. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
  2. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
  3. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
  4. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

Question 9

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

  1. Time zone was changed.
  2. Secondary DNS was changed.
  3. Hostname was changed.
  4. Number of historical reports exceeded the system limits.
  5. Cisco Unified Intelligence Center Publisher is not in service.
  6. IP address was changed.
  7. Primary NTP server was changed.
  8. Number of concurrent real-time reports exceeded the system limits.

Question 10

Which three rules apply when configuring agent teams? (Choose three.)

  1. An agent can be a member of only one agent team.
  2. An agent can be a member of multiple agent teams.
  3. An agent team can have only one primary supervisor.
  4. An agent team can have multiple primary supervisors.
  5. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
  6. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
  7. An agent team can have only one primary supervisor but can be a member of multiple teams.
  8. An agent team can have multiple primary supervisors but can only be a member of one teams.