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58 practice questions, page 5 of 14, with answer review and explanations.

Question 21

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  1. The service level management
  2. The IT service continuity management
  3. The service catalogue management
  4. The supplier management

Question 22

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  1. Data
  2. Information
  3. Knowledge
  4. Governance

Question 23

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  1. A service option
  2. A service transition package (STP)
  3. A service design package (SDP)
  4. A service charter

Question 24

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties

  1. 1 and 2 only
  2. 1 and 3 only
  3. 2 and 3 only
  4. All of the above

Question 25

Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management
  2. Change management, capacity management event management, service request management
  3. Service level management, service portfolio management, service asset and configuration management
  4. Service asset and configuration management, release and deployment management, request fulfillment