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58 practice questions, page 3 of 14, with answer review and explanations.

Question 11

What should a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Question 12

Which process is responsible for the availability, confidentiality and integrity of data?

  1. Service catalogue management
  2. Service asset and configuration management
  3. Change management
  4. Information security management

Question 13

Availability management is directly responsible for the availability of which of the following?

  1. IT services and components
  2. IT services and business processes
  3. Components and business processes
  4. IT services, components and business processes

Question 14

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  1. Configuration baseline
  2. Project baseline
  3. Change baseline
  4. Asset baseline

Question 15

Which of the following BEST describes the purpose of access management?

  1. To provide a channel for users to request and receive standard services
  2. Provides the rights for users to be able to use a service or group of services
  3. To prevent problems and resulting Incidents from happening
  4. To detect security events and make sense of them