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58 practice questions, page 13 of 14, with answer review and explanations.

Question 61

Which statement about the emergency change advisory board (ECAB) is CORRECT

  1. The ECAB considers every high priority request for change (RFC)
  2. Amongst the duties of the ECAB is the review of completed emergency changes
  3. The ECAB will be used for emergency changes where there may not be time to call a full CAB
  4. The ECAB will be chaired by the IT Director

Question 62

Which of the following BEST describes a problem?

  1. An issue reported by a user
  2. The cause of two or more incidents
  3. A serious incident which has a critical impact to the business
  4. The cause of one or more incidents

Question 63

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

  1. Internal
  2. External
  3. Service desk
  4. Shared services unit

Question 64

Which one of the following statements about incident reporting and logging is CORRECT?

  1. Incidents can only be reported by users
  2. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
  3. All calls to the service desk must be logged as incidents
  4. Incidents reported by technical staff must also be logged as problems

Question 65

Which process is responsible for providing the rights to use an IT service?

  1. Incident management
  2. Access management
  3. Change management
  4. Request fulfillment