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58 practice questions, page 11 of 14, with answer review and explanations.

Question 51

Which of the following is service transition planning and support NOT responsible for?

  1. Prioritizing conflicts for service transition resources
  2. Coordinating the efforts required to manage multiple simultaneous transitions
  3. Maintaining policies, standards and models for service transition activities and processes
  4. Detailed planning of the build and test of individual changes

Question 52

What are underpinning contracts used to document?

  1. The provision of IT services or business services by a service provider
  2. The provision of goods and services by third party suppliers
  3. Service levels that have been agreed between the internal service provider and their customer
  4. Metrics and critical success factors (CSFs) for internal support teams

Question 53

In which document would you expect to see an overview of actual service achievements against targets?

  1. Operational level agreement(OLA)
  2. Capacity plan
  3. Service level agreement(SLA)
  4. SLA monitoring chart(SLAM)

Question 54

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

  1. The IT director
  2. The process owner
  3. The service owner
  4. The customer

Question 55

Which process is responsible for ensuring that appropriate testing takes place?

  1. Knowledge management
  2. Release and deployment management
  3. Service asset and configuration management
  4. Service level management