3304

3304 practice questions, page 3 of 3, with answer review and explanations.

Question 11

Which vector object can replace the Time of Day (TOD) global Vector Variable?

  1. Business Schedule Table
  2. Vector Routing Table
  3. Service Hours Table
  4. Policy Routing Table

Question 12

The first administered extensions in the hunt-group screen is usually serving a call, and is often referred to as hot seat. What is the name of this call distribution method?

  1. circ
  2. ead-mia
  3. ucd-loa
  4. ddc

Question 13

A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

  1. BCMS has all the functions Call Management System (CMS) supports but with less capacity.
  2. BCMS generates Split Reports and not Skills Reports.
  3. BCMS does not support all Call Center Elite features
  4. BCMS is only offered for Customers with a Basic Call Center package.