3304

3304 practice questions, page 2 of 3, with answer review and explanations.

Question 6

While configuring the Service Observing feature, which three forms should be configured and/or verified?

  1. System Parameters
  2. Class of Service
  3. Feature-Related System Parameters
  4. Class of restriction
  5. Station

Question 7

Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose three)

  1. Monitor bcms agent
  2. Monitor bcms skill
  3. Monitor bcms split
  4. Monitor bcms system
  5. Monitor bcms vector

Question 8

What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?

  1. VvStats
  2. Service level maximize (SLM)
  3. Basic Call management System (BCMS)
  4. Automated Number Identification (ANI)

Question 9

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call feature can the customer use to track their defined call types?

  1. Least Occupied Agent (LOA)
  2. Call Work Codes (CWC)
  3. Feature Access Codes (FAC)
  4. Redistribution on No Answer (RONA)

Question 10

You are implementing a new contact center and gathering all information for the new agents. The Communication manager (CM) Agent Login ID form is populated from information gathered on the Agent Skills Worksheet. Which three items are included on this worksheet? (Choose three)

  1. Call handling preference
  2. Login ID
  3. Skill preferences
  4. Skill level
  5. Class of service (COS)