220-1201 Practice Test

220-1201 Practice Test practice questions, page 5 of 21, with answer review and explanations.

Question 21

A user reports that their desktop PC does not turn on. Which of the following components would most likely cause the issue?

  1. PSU
  2. GPU
  3. RAM
  4. CPU

Question 22

The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?

  1. Apply a maintenance kit.
  2. Replace toner or ink cartridges.
  3. Install a new ribbon.
  4. Change the printhead.

Question 23

A technician is installing a new printer. After registering the printer, the technician receives an email from the manufacturer stating there is a security vulnerability that can be remediated. Which of the following steps should the technician take next?

  1. Disable wireless connectivity.
  2. Enable audit logging.
  3. Update the firmware.
  4. Disable the default gateway on the printer.

Question 24

A technician has built a new computer. On the initial startup, the computer passes POST but will not turn on the operating system. Which of the following components has failed?

  1. Audio card
  2. CPU
  3. Power supply
  4. HDD

Question 25

A user reports slow internet browsing. The technician finds high CPU and memory usage, and pop-ups occur every minute. Which of the following should the technician do next?

  1. Escalate to the network team to check end-to-end connectivity.
  2. Download and install the latest drivers.
  3. Update the anti-malware signatures and scan the system.
  4. Check the wireless settings and validate the DHCP configuration.