220-1201 Practice Test practice questions, page 21 of 21, with answer review and explanations.
Question 101
An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?
Flash the BIOS
Update the drivers
Try a different charger
Replace the battery
Question 102
A company provides cell phones to employees who travel internationally. An employee brings their phone to the help desk so the necessary equipment can be installed. However, the technician cannot install any new hardware on the phone. Which of the following will the technician require so the phone can connect to a different provider?