220-1102 practice questions, page 23 of 28, with answer review and explanations.
Question 111
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?
Remove the microphone from the USB hub and plug it directly into a USB port on the PC.
Enable the microphone under Windows Privacy settings to allow desktop applications to access it.
Delete the microphone from Device Manager and scan for new hardware.
Replace the USB microphone with one that uses a traditional 3.5mm plug.
Question 112
A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?
A duplicate IP address has been issued to the user's desktop.
The HDD of the OS is failing.
The network cable has become disconnected.
Malware has infected the system.
Question 113
A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?
Deleting the browser history
Clearing the cache
Enabling private mode browsing
Enabling ad blocking
Question 114
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?
Golden image
Remote network install
In-place upgrade
Clean install
Question 115
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?