220-1102

Review 701 220-1102 practice questions with answer explanations and community insights.

Question 1

SIMULATION - Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect to the wireless network. Other users have reported that their personal devices are connecting without issues. She has asked you to assist with getting the device online without adjusting her home WiFi configuration. INSTRUCTIONS - Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question 2

A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

  1. SFTP
  2. SSH
  3. VNC
  4. MSRA

Question 3

A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?

  1. Reinstalling Windows
  2. Performing a quick format
  3. Using disk-wiping software
  4. Deleting all files from command-line interface:

Question 4

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

  1. Reset the phone to factory settings.
  2. Uninstall the fraudulent application.
  3. Increase the data plan limits.
  4. Disable the mobile hotspot.

Question 5

A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

  1. End user acceptance
  2. Perform risk analysis
  3. Communicate to stakeholders
  4. Sandbox testing