PL-900 Practice Test

PL-900 Practice Test practice questions, page 11 of 16, with answer review and explanations.

Question 51

Your company wants to create a help desk system and implement Dynamics 365 Customer Service. The company has the following requirements: ✑ Provide an application to allow support team staff to chat live with a customer. ✑ Automatically import data from a Microsoft Excel spreadsheet once a day. ✑ Provide a chatbot that can assist customers who need support. You need to determine which applications to use to meet the requirements. Which applications should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

Question 52

You create a business rule on contact entity to enforce the requirement that users must enter either a telephone number, fax number, or an email when creating a new record. The company decides to remove fax number from the condition. You need to update the business rule. What are two ways of achieving the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  1. Save a copy of the rule and change the condition. Deactivate and delete the original rule.
  2. Deactivate the business rule and change the condition.
  3. Take a snapshot of the business rule and change the condition.
  4. Change the condition and activate the change.

Question 53

You are learning about Power Apps and how to use triggers. Which objects should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

Question 54

A coworker is creating an app in Power Apps and needs to automatically synchronize data from an external source. The coworker is unable to locate a suitable Microsoft approved connector template in AppSource. You need to recommend a solution for the coworker. What should you recommend?

  1. Create a custom connector.
  2. Ask the outside source to send you the data once a week.
  3. Use Power Automate to connect to the database.
  4. Open a ticket with Microsoft and request a new connector.
  5. Use Microsoft Azure Service Bus.

Question 55

A toy company creates a text classification model in AI Builder to monitor customer feedback for specific key words. When negative feedback is received for a toy, the company wants to proactively perform engineering reviews for the toy and schedule additional training sessions for workers who produce the toy. What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  1. Create a canvas app.
  2. Implement the Virtual Agent.
  3. Build a Power Automate flow.
  4. Use the Common Data Model.