PL-600 Practice Test

PL-600 Practice Test practice questions, page 6 of 11, with answer review and explanations.

Question 26

A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements: ✑ Handle multiple customer interactions at once ✑ Ensure that users can access information from several business applications. ✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews. ✑ Implement all functionality in a single interface. You need to recommend a solution that meets the requirements of the company. What should you recommend?

  1. Omnichannel for Customer Service
  2. Live Assist for Microsoft Dynamics 365 Powered by CafeX
  3. LinkedIn connector
  4. Unified Service Desk

Question 27

You are designing a Microsoft Power Platform solution for a company. Which components should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

Question 28

An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners. To meet the organization business requirements, the proposed solution must include the following capabilities: ✑ Create and qualify leads to contacts ✑ Generate quotes and convert quotes to orders ✑ Scan product barcodes as part of the order generation process You need to recommend a solution to help the organization achieve its business requirements. What should you recommend?

  1. Dynamics 365 mobile app and a Power Apps canvas app
  2. Dynamics 365 for Phones only
  3. Dynamics 365 Customer Service and Dynamics 365 Sales
  4. Unified Service Desk

Question 29

You are creating a scope of work document for a solution. You have the following requirements: ✑ Track support cases, first response time, and resolution time. ✑ Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. ✑ Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  1. Dynamics 365 Customer Service
  2. Power Virtual Agents
  3. Power BI
  4. Dynamics 365 Customer Voice

Question 30

A car dealership has a custom financing table. You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met. You need to recommend tools and technologies for the developer. Which two tools or technologies should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  1. Write a business rule.
  2. Write a JavaScript code.
  3. Use the Ribbon Workbench.
  4. Use the form editor.