PL-600 Practice Test

PL-600 Practice Test practice questions, page 3 of 11, with answer review and explanations.

Question 11

You are performing a requirements analysis for a customer. The customer provides the following requirements: ✑ Power Platform storage capacity must remain under 100 percent. ✑ Customer service representatives must be sent an email when they are assigned a case. ✑ Help desk technicians must be shown an error message when they try to delete a task row. ✑ The plug-in pass rate must remain over 99 percent for the production environment. You need determine if the requirements are functional or non-functional. Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

Question 12

A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts. You need to recommend a solution to automate the process. What should you recommend?

  1. Excel Online Connector
  2. Dynamics 365 Customer Insights
  3. Dynamics 365 Customer Service
  4. Dynamics 365 Marketing

Question 13

You need to design a Power Platform solution that meets the following requirements: Capture data from a row during deletion to be used in an automated process. ✑ Use AI to process forms and automate data entry from paper-based forms. Which requirements can be met by using out-of-the box Power Platform components? Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:

Question 14

A company has a custom web-based API that is hosted on Azure. You design a Microsoft Power Platform solution to provide the company additional capabilities. You need to integrate the Microsoft Power Platform solution with the API. What should you recommend?

  1. Connection reference
  2. Custom connector
  3. Desktop flow
  4. Data gateway

Question 15

You are designing a self-service portal for a company. The portal must meet the following requirements: ✑ Customers must be able to submit and review cases. ✑ Customers must be able to chat with service representatives in near real time. Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns. You need to recommend solutions for the company that do not require custom development. Which three apps or services should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

  1. Dynamics 365 Field Service
  2. Dynamics 365 Customer Service
  3. Omnichannel for Customer Service
  4. Customer Insights
  5. Customer self-service portal