Question 6
What is the purpose of the Request Rationalization functional component?
- Presenting service offers to consumers and facilitating consumption and payment
- Aggregating catalog from various suppliers into consumable Offers that users can order
- Breaking down and routing requests, and keeping Subscription information up do date
- Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service
Question 7
What is the difference between primary and supporting activities in the IT Value Chain?
- Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
- Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
- Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
- Primary activities focus on systems design and construction; supporting activities include planning and operations management
Question 8
What is a goal of the Diagnostics and Remediation functional component?
- To design, create, and manage Service Contracts
- To aggregate Events
- To shorten Mean Time to Repair
- To manage the lifecycle of Requests for Change