OG0-021

OG0-021 practice questions, page 4 of 4, with answer review and explanations.

Question 16

Consider the following diagram, in which CSR stands for Customer Service Representative: Which of the following statements is expressed by the diagram?

  1. CSR Training has four key modules, each focusing on a different topic
  2. The CSR Training business service is valuable in four different ways
  3. CSR Training is a basic service, upon which four sub-services depend
  4. CSR Training accesses four different types of information