MB6-897

MB6-897 practice questions, page 3 of 4, with answer review and explanations.

Question 11

You need to close a case for a specific customer. What status allows you to close a case?

  1. Active
  2. Started
  3. In Process
  4. Open

Question 12

Which two scenarios restrict the cancellation of a sales order? Each correct answer presents a complete solution.

  1. The sales order is on backorder.
  2. The sales order is partially picked.
  3. The sales order has a posted credit card payment.
  4. The sales order is fully picked.

Question 13

You retail store policy states that you cannot have more than $1,000.00 or less than $200.00 in the cash drawer at any given time. You have a busy hour at your store resulting in a $1,200.00 balance in the cash drawer. You need to ensure that you are following the store policy. What should you do?

  1. Perform a cash return transaction for $1,000.00, then perform a bank drop for $1,000.00.
  2. Perform a bank drop for $1,000.00.
  3. Perform a tender removal for $200.00, then perform a safe drop for $1,000.00.
  4. Perform a float entry of $200.00, then perform a safe drop for $1,000.00.

Question 14

You plan to close the store at the end of your shift. The store policy requires: ✑ All cash must be reconciled at the end of the day. ✑ The cash drawer must contain a minimum of $100.00 cash at all times. ✑ The store safe must contain exactly $1,000.00 in it at the end of the day. The cash drawer has $1000,00. cash in it. The store safe has $700.00 cash in it. You need to ensure you are following the store policy. What should you do?

  1. Perform a safe drop for $300.00, then perform a bank drop for $600.00.
  2. Perform a safe drop for $300.00, then perform a tender declaration for $600.00.
  3. Perform a tender removal for $900.00, then put the cash into the store safe.
  4. Perform a float entry for $100.00, then perform a safe drop for $300.00, then perform a bank drop for

Question 15

You need to create a customer return merchandise authorization using call center functionality. Under which circumstance will the customer receive the refund before the item is received into the warehouse.

  1. The item is going to be exchanged.
  2. The customer is on hold.
  3. The item is damaged.
  4. The customer is enabled for Advance credit.