MB2-714

MB2-714 practice questions, page 4 of 4, with answer review and explanations.

Question 16

You have an account named Account1. Account1 owns two subsidiaries named Subsidiary1 and Subsidiary2. The records in Dynamics CRM are tracked and Account1 is set as the parent account for each subsidiary. Account1 handles the billing and the accounting for each subsidiary. You need to ensure that Subsidary1 has a service contract based on the number of cases and Subsidiary2 has a service contract based on the number of hours. What should you do?

  1. Create one entitlement for each subsidiary.
  2. Apply the entitlement template for Account1.
  3. Configure the Parent and Child case settings.
  4. Edit the terms of the service level agreement (SLA).

Question 17

You need to identify how many default service level agreements (SLAs) you can have in a Dynamics CRM organization. What should you identify?

  1. one per organization
  2. one per customer
  3. one per entitlement
  4. one per SLA item

Question 18

You have a Dynamics CRM organization that has one service level agreement (SLA) named SLA1. SLA1 is the default SLA. SLA1 is not associated to any entitlements. A user edits one of the SLA items in SLA1. You discover that SLA1 is no longer applied to cases. You need to identify the possible causes of the issue. What are two possible causes? Each correct answer presents a complete solution.

  1. SLA1 is not activated.
  2. The SLA type of SLA1 is set to Standard.
  3. A default SLA is missing.
  4. SLA1 is paused.