MB-900

MB-900 practice questions, page 3 of 3, with answer review and explanations.

Question 11

This question requires that you evaluate the underlined test to determine if it is correct. The Customer Service Hub app is available on desktop browser and on a mobile device. It can be used for managing cases and knowledge articles. Review the underlined text. If it makes the statement correct, select "No change is needed". If the statement is incorrect, select the answer choice that makes the statement correct.

  1. No change needed
  2. optimizes viewing for desktop browsers only
  3. is available on a desktop browser for case management, but not for managing knowledge articles
  4. does not provide the ability to add an activity to a case on a mobile device

Question 12

You need to use Microsoft Flow to perform data-management tasks when users interact with records in Dynamics 365. Which three types of triggers can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  1. on demand
  2. when a record is created
  3. on request
  4. when a record is updated
  5. when a record is deleted

Question 13

A company wants to automatically send a company-wide email every Sunday to remind employees to submit expenses. You need to configure the Microsoft Flow type that requires the least amount of user interaction and the highest level of consistency. Which Flow type should you configure?

  1. solution-aware
  2. automated
  3. scheduled
  4. business process
  5. button

Question 14

You need to enable users to export and import data that is in bank and payroll files in Dynamics 365 for Business Central. What should you set up?

  1. RapidStart Services
  2. payroll-transaction import
  3. Data Exchange Framework
  4. data encryption

Question 15

You review your current open cases in Dynamics 365 for Customer Service. When should you use parent/child cases?

  1. for cases for a customer who left a company and now works for a different company
  2. for cases from the same company
  3. for cases for two different customers with two different issues
  4. for cases for two different companies with the same company name