MB-700 Practice Test

Question 61

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background - Overview - CoHo Vineyard and Winery is based in the United States. The company has a single vineyard. The company distributes full pallets of wine worldwide and sometimes sells wine by using a private label. Grape growing and wine production operations are owned and operated by a third-party company. The company uses bottles, accessories, and other disposables from a company in China. CoHo Vineyard and Winery opens a second location. This location manages inventory for Wine Club members and includes a wine tasting room. The location also includes a warehouse and distribution center. The wine club currently has 200 members. The company hopes to increase this number. The company holds events for club members in the tasting room and ships both full cases and individual bottles to members. The tasting room is not treated as a retail store. All sales to club members only and purchases must be made on-account. Company structure - The following graphic shows the company structure: Organization - The current organizational chart and roles are as follows: Current environment - Coho Vineyard and Winery currently uses manual processes for most of its operations. The company stores names and phone numbers for club members and prospective club members in a Microsoft Excel workbook. The sales team currently tracks club membership in a separate system. Sales team stock awards are granted on a three-year basis. The solution for the sales team cannot be replaced for three years. • The types of wine, such as cabernet sauvignon and red blends are tracked as separate items. Each item will have a year associated with it, such as Red Blend 2017, 2018, 2019, etc. The items are updated for the year association annually. • Peak times for order entry could be in the hundreds. This typically happens when first and second shift workers overlap and all users are on the system, as well as orders imported in. • Packaging materials, bottles, and accessories are received in the warehouse FOB Destination from the manufacturer in China. • Each retailer has individual item numbers, barcode placement, descriptions and other additions such as pictures and details of the wine year and flavor notes. CoHo Vineyard and Winery has outgrown their legacy ERP system and plans to implement Dynamics 365 Finance. CoHo wants to use out-of-the-box tools which are linked to the system where possible and not create new tools. Requirements - Licensing and organization - • Only the President/CEO, CFO, COO, Controller and VP Operations users must be able to access finance and warehouse features. • Warehouse users must only have access to warehouse function. All other users must have access to finance functions. • The distribution center must have mobile scanners for the warehouse. The tasting room will not have mobile scanners. • The inventory cost must be tracked separately by distribution center or tasting room. Club membership and events - • You must ensure the members created in their existing system are also customers in Dynamics 365 Finance and that the customers do not exist in both systems under multiple record numbers. • When tasting events are planned, text notifications must be sent out to the club members. • Text notifications must be sent out to non-club members to encourage the non-members to join the club. • During tasting events, CoHo will need access to place orders during the event but will not have the need for cash registers. Warehouse and shipping - • The system must be able to track inventory throughout the whole warehouse process. • A Certificate of Origin must accompany each shipment. • Private label items that are shipped to retailers must be stored and costed as a single item number at CoHo. • The system must be able to compare year-to-year performance of a single wine type. Implementation - • Business processes must be documented as step-by-step processes and must align with the process flows in a visual format. • Data will be migrated and is a requirement for order entry. • Data migration must be completed prior to testing. • You must track each step of process validation so that the users have ownership for their individual functional areas. The tracking system used should be integrated with the system where possible. Issues - • Users are struggling to understand the new system’s processes. • CoHo is concerned that the go-live will may not go smoothly. You need to recommend a site and warehouse configuration. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 62

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background - Overview - CoHo Vineyard and Winery is based in the United States. The company has a single vineyard. The company distributes full pallets of wine worldwide and sometimes sells wine by using a private label. Grape growing and wine production operations are owned and operated by a third-party company. The company uses bottles, accessories, and other disposables from a company in China. CoHo Vineyard and Winery opens a second location. This location manages inventory for Wine Club members and includes a wine tasting room. The location also includes a warehouse and distribution center. The wine club currently has 200 members. The company hopes to increase this number. The company holds events for club members in the tasting room and ships both full cases and individual bottles to members. The tasting room is not treated as a retail store. All sales to club members only and purchases must be made on-account. Company structure - The following graphic shows the company structure: Organization - The current organizational chart and roles are as follows: Current environment - Coho Vineyard and Winery currently uses manual processes for most of its operations. The company stores names and phone numbers for club members and prospective club members in a Microsoft Excel workbook. The sales team currently tracks club membership in a separate system. Sales team stock awards are granted on a three-year basis. The solution for the sales team cannot be replaced for three years. • The types of wine, such as cabernet sauvignon and red blends are tracked as separate items. Each item will have a year associated with it, such as Red Blend 2017, 2018, 2019, etc. The items are updated for the year association annually. • Peak times for order entry could be in the hundreds. This typically happens when first and second shift workers overlap and all users are on the system, as well as orders imported in. • Packaging materials, bottles, and accessories are received in the warehouse FOB Destination from the manufacturer in China. • Each retailer has individual item numbers, barcode placement, descriptions and other additions such as pictures and details of the wine year and flavor notes. CoHo Vineyard and Winery has outgrown their legacy ERP system and plans to implement Dynamics 365 Finance. CoHo wants to use out-of-the-box tools which are linked to the system where possible and not create new tools. Requirements - Licensing and organization - • Only the President/CEO, CFO, COO, Controller and VP Operations users must be able to access finance and warehouse features. • Warehouse users must only have access to warehouse function. All other users must have access to finance functions. • The distribution center must have mobile scanners for the warehouse. The tasting room will not have mobile scanners. • The inventory cost must be tracked separately by distribution center or tasting room. Club membership and events - • You must ensure the members created in their existing system are also customers in Dynamics 365 Finance and that the customers do not exist in both systems under multiple record numbers. • When tasting events are planned, text notifications must be sent out to the club members. • Text notifications must be sent out to non-club members to encourage the non-members to join the club. • During tasting events, CoHo will need access to place orders during the event but will not have the need for cash registers. Warehouse and shipping - • The system must be able to track inventory throughout the whole warehouse process. • A Certificate of Origin must accompany each shipment. • Private label items that are shipped to retailers must be stored and costed as a single item number at CoHo. • The system must be able to compare year-to-year performance of a single wine type. Implementation - • Business processes must be documented as step-by-step processes and must align with the process flows in a visual format. • Data will be migrated and is a requirement for order entry. • Data migration must be completed prior to testing. • You must track each step of process validation so that the users have ownership for their individual functional areas. The tracking system used should be integrated with the system where possible. Issues - • Users are struggling to understand the new system’s processes. • CoHo is concerned that the go-live will may not go smoothly. You need to ensure that the customer records remain synchronized in both systems. What should you recommend?

1. Write a Power BI report.
2. Integrate the third-party application into Dynamics 365 Finance.
3. Replace the sales system with Dynamics 365 Sales.
4. Use Microsoft Power Automate

Question 63

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question. Background - Overview - CoHo Vineyard and Winery is based in the United States. The company has a single vineyard. The company distributes full pallets of wine worldwide and sometimes sells wine by using a private label. Grape growing and wine production operations are owned and operated by a third-party company. The company uses bottles, accessories, and other disposables from a company in China. CoHo Vineyard and Winery opens a second location. This location manages inventory for Wine Club members and includes a wine tasting room. The location also includes a warehouse and distribution center. The wine club currently has 200 members. The company hopes to increase this number. The company holds events for club members in the tasting room and ships both full cases and individual bottles to members. The tasting room is not treated as a retail store. All sales to club members only and purchases must be made on-account. Company structure - The following graphic shows the company structure: Organization - The current organizational chart and roles are as follows: Current environment - Coho Vineyard and Winery currently uses manual processes for most of its operations. The company stores names and phone numbers for club members and prospective club members in a Microsoft Excel workbook. The sales team currently tracks club membership in a separate system. Sales team stock awards are granted on a three-year basis. The solution for the sales team cannot be replaced for three years. • The types of wine, such as cabernet sauvignon and red blends are tracked as separate items. Each item will have a year associated with it, such as Red Blend 2017, 2018, 2019, etc. The items are updated for the year association annually. • Peak times for order entry could be in the hundreds. This typically happens when first and second shift workers overlap and all users are on the system, as well as orders imported in. • Packaging materials, bottles, and accessories are received in the warehouse FOB Destination from the manufacturer in China. • Each retailer has individual item numbers, barcode placement, descriptions and other additions such as pictures and details of the wine year and flavor notes. CoHo Vineyard and Winery has outgrown their legacy ERP system and plans to implement Dynamics 365 Finance. CoHo wants to use out-of-the-box tools which are linked to the system where possible and not create new tools. Requirements - Licensing and organization - • Only the President/CEO, CFO, COO, Controller and VP Operations users must be able to access finance and warehouse features. • Warehouse users must only have access to warehouse function. All other users must have access to finance functions. • The distribution center must have mobile scanners for the warehouse. The tasting room will not have mobile scanners. • The inventory cost must be tracked separately by distribution center or tasting room. Club membership and events - • You must ensure the members created in their existing system are also customers in Dynamics 365 Finance and that the customers do not exist in both systems under multiple record numbers. • When tasting events are planned, text notifications must be sent out to the club members. • Text notifications must be sent out to non-club members to encourage the non-members to join the club. • During tasting events, CoHo will need access to place orders during the event but will not have the need for cash registers. Warehouse and shipping - • The system must be able to track inventory throughout the whole warehouse process. • A Certificate of Origin must accompany each shipment. • Private label items that are shipped to retailers must be stored and costed as a single item number at CoHo. • The system must be able to compare year-to-year performance of a single wine type. Implementation - • Business processes must be documented as step-by-step processes and must align with the process flows in a visual format. • Data will be migrated and is a requirement for order entry. • Data migration must be completed prior to testing. • You must track each step of process validation so that the users have ownership for their individual functional areas. The tracking system used should be integrated with the system where possible. Issues - • Users are struggling to understand the new system’s processes. • CoHo is concerned that the go-live will may not go smoothly. You need to recommend a solution to send notifications to club members and non-members. What should you recommend?

1. Use Dynamics 365 Commerce.
2. Use Microsoft Outlook to send emails.
3. Implement alerts.
4. Use Power BI to generate reports.
5. Implement Dynamics 365 Customer Service SMS integration.

Question 64

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question. Background - Margie’s Travel company (http://www.margiestravel.com/) provides travel services to consumers. These services include package offers, special deals, and excursion add-ons such as jet ski and horseback rides in Jamaica. Margie’s Travel negotiates rates with multiple vendors and secures bundled pricing for consumers, serving as a travel broker. Margie’s Travel only sells services and does not have any tangible products or merchandise. Margie’s Travel began in 1994 when Margie, CEO, and president, planned group trips for her friends in the United States (US). As this grew organically, Margie’s created a second company based in Jamaica, followed by the acquisition of a third company in the United Kingdom (UK). The company has grown fast challenging the current systems that support the business model. Margie has determined it is time to implement Dynamics 365 Finance. Current environment - Application and environment - The current system has the following structure: • In the US, employees use SoftwareA, accounting software, which is a desktop installation package for small businesses and single users. • In the UK, employees use SoftwareB, ERP (enterprise resource planning) software installed on local servers. The cost of maintaining SoftwareB licensing is high, and Margie’s Travel has decided against the software and associated overhead costs. • In Jamaica, employees use SoftwareC, a homegrown application based on spreadsheets. Local sales representatives use pen and paper in the field. • Margie’s Travel employees use personal email addresses and chat tools and text each other directly due to the lack of corporate tools. • IT department resources are located in the US and are responsible for management of all software support. • Margie’s Travel company does not have standardized processes across the organization. • Each country’s manager is responsible for system downtime. This has proven to be a challenge due to the multiple time zones across the organization and the centralized IT department. Vendors and purchasing - As customers purchase packages, Margie’s Travel can claim rebates with the providing vendor for every package sold. The rebates are claimed quarterly, and internal workflows have been established for approval prior to vendor submission. The workflows for package offerings eligible for rebates can be complex. User2 has created Visio diagrams for the associated approval processes. Customer relations - • Customers exist in all three current countries/regions where Margie’s Travel operates. • Margie’s Travel offers consumers a loyalty program. Consumers can earn points per dollar spent across all in countries in which Margie’s operates. The loyalty program is currently managed by using a spreadsheet. Requirements - Applications and environment - • All three countries must use Dynamics 365 Finance. • The system must allow for updates to be applied at the same time as they are periodically released. • Margie’s Travel requires that the new business processes be standardized and follow industry best practices. • Margie’s Travel requires implementation of Office 365 and Microsoft Teams to streamline their operations. The IT department will be responsible for troubleshooting these applications, along with Dynamics 365 Finance. • The infrastructure team must ensure that separate environments are created for development and build, prior to moving to test and eventually gold environments. • The infrastructure team must move the code for the loyalty program to test environment. • The CTO has directed the infrastructure team to guarantee they are on the most current version available at the time of go-live. • The go-live activities must be coordinated across all countries, with data validation planned for each time zone. • Once user acceptance testing (UAT) has been completed, the project manager must report the number of tenants for production to Microsoft. • A report must show seasonality and weather patterns so that Margie’s Travel does not offer excursions during timeframes where severe weather is predicted. • Sales representatives in the field will only be licensed for Microsoft 365 and Microsoft Power Platform. Vendor negotiations - • Rebates must be consolidated at the vendor level. • A single claim must be sent to the vendor on a monthly basis for all sales. Customer relations - • Customers must be identified with the same customer ID across all companies and systems, and automatically update cross-references as new records are created. • Margie’s Travel wants to enable customer self-service in the future for customers based in the US and UK. This feature is not planned for the initial system rollout; however, the CIO has asked that the roadmap be created for Dynamics 365 Customer Service and Dynamics 365 Commerce applications in the future. In addition, the CIO wants to ensure that the old customer numbers can be matched to a new standardized format. • New customers in Jamaica must be reviewed and approved due to frequent customer data discrepancies. The sales representatives in the field will enter information that must be routed to validate against existing data. Issues - Applications and environment - • The IT department needs help troubleshooting post go-live with the least costly solution. • The CTO has learned that there are updates to globalization features in Dynamics 365 Finance. The IT staff has been tasked with ensuring that they are the first group to receive these updates. • The company is unable to consolidate financials with the existing systems. • The current chart of accounts (COA) does not match between the companies. The chart of accounts must have accounts manually mapped monthly because no controls can be enabled through multiple systems. • The CEO is considering the acquisition of additional companies in the same countries as the current companies. The consolidation structure may change within the first 90 days of go-live. Margie’s does not want to finalize the consolidation structure for a hard-close at month’s end until this has been finalized. • Due to resource constraints, the IT department only has the capacity to apply service updates to all countries at once, not as individual tasks. • The IT department has limited knowledge of Microsoft 365, Microsoft Teams, and Dynamics 365 Finance. The IT department will be unable to support the applications. The CTO must determine the strategy for managing the support-related risk. • The IT department has decided not to code for globalization issues because they are in an upcoming service update. They are closing in on go-live and need to make sure that the updates are applied in time. • A mock cutover was conducted. It was unsuccessful due to lack of coordination across the countries. The lack of success created timing issues with data uploads from centralized IT and validation at the country level. User1 must use a standard template to prevent the mock cutover issue happening at go-live. Vendor negotiations - • The rebates cannot be claimed because disparate systems today do not allow for consolidation to ensure that thresholds are met to claim rebates. • The accounts receivable and accounts payable departments are unclear about the workflows associated with the rebate process. User2 must ensure that representatives from each department validate that they have tested their respective steps in the overall process. Testing feedback must be communicated to User2. Customer relations - • Customers are frustrated because while there is an expectation of white-glove service, customer number and other lookup information is not available in all countries. A customer travelling from the US to the UK must provide multiple pieces of information for them to be re-entered into the country-specific software system. The CIO knows this problem will become worse in the future with the addition of applications to the roadmap. • Customer service is unable to access all customer order history because it exists across three different systems. Local installations of software prevent lookups in each system and require a single dashboard to display the information. • A hurricane has been predicted for an upcoming tropical destination. Customers who are impacted by the hurricane either want a refund or want to rebook for another date. A customer does not know their customer number, but provides their name, address, and phone number. • Margie’s Travel learns that the loyalty program across multiple countries is not a standard industry process and is not a standard feature in Dynamics 365 Finance. • The project manager does not have a process list to use as a baseline for the project. • Customers who sign up for add-on Jamaica excursions bring friends who have not signed up ahead of time. The sales representatives record the customer information on paper, take payment, and then enter the information into the system later. The information is frequently inaccurate and creates discrepancies. You need to recommend solutions to meet the CIO’s requirements for the customers and the roadmap. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 65

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided. To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study. At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section. To start the case study - To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question. Background - Margie’s Travel company (http://www.margiestravel.com/) provides travel services to consumers. These services include package offers, special deals, and excursion add-ons such as jet ski and horseback rides in Jamaica. Margie’s Travel negotiates rates with multiple vendors and secures bundled pricing for consumers, serving as a travel broker. Margie’s Travel only sells services and does not have any tangible products or merchandise. Margie’s Travel began in 1994 when Margie, CEO, and president, planned group trips for her friends in the United States (US). As this grew organically, Margie’s created a second company based in Jamaica, followed by the acquisition of a third company in the United Kingdom (UK). The company has grown fast challenging the current systems that support the business model. Margie has determined it is time to implement Dynamics 365 Finance. Current environment - Application and environment - The current system has the following structure: • In the US, employees use SoftwareA, accounting software, which is a desktop installation package for small businesses and single users. • In the UK, employees use SoftwareB, ERP (enterprise resource planning) software installed on local servers. The cost of maintaining SoftwareB licensing is high, and Margie’s Travel has decided against the software and associated overhead costs. • In Jamaica, employees use SoftwareC, a homegrown application based on spreadsheets. Local sales representatives use pen and paper in the field. • Margie’s Travel employees use personal email addresses and chat tools and text each other directly due to the lack of corporate tools. • IT department resources are located in the US and are responsible for management of all software support. • Margie’s Travel company does not have standardized processes across the organization. • Each country’s manager is responsible for system downtime. This has proven to be a challenge due to the multiple time zones across the organization and the centralized IT department. Vendors and purchasing - As customers purchase packages, Margie’s Travel can claim rebates with the providing vendor for every package sold. The rebates are claimed quarterly, and internal workflows have been established for approval prior to vendor submission. The workflows for package offerings eligible for rebates can be complex. User2 has created Visio diagrams for the associated approval processes. Customer relations - • Customers exist in all three current countries/regions where Margie’s Travel operates. • Margie’s Travel offers consumers a loyalty program. Consumers can earn points per dollar spent across all in countries in which Margie’s operates. The loyalty program is currently managed by using a spreadsheet. Requirements - Applications and environment - • All three countries must use Dynamics 365 Finance. • The system must allow for updates to be applied at the same time as they are periodically released. • Margie’s Travel requires that the new business processes be standardized and follow industry best practices. • Margie’s Travel requires implementation of Office 365 and Microsoft Teams to streamline their operations. The IT department will be responsible for troubleshooting these applications, along with Dynamics 365 Finance. • The infrastructure team must ensure that separate environments are created for development and build, prior to moving to test and eventually gold environments. • The infrastructure team must move the code for the loyalty program to test environment. • The CTO has directed the infrastructure team to guarantee they are on the most current version available at the time of go-live. • The go-live activities must be coordinated across all countries, with data validation planned for each time zone. • Once user acceptance testing (UAT) has been completed, the project manager must report the number of tenants for production to Microsoft. • A report must show seasonality and weather patterns so that Margie’s Travel does not offer excursions during timeframes where severe weather is predicted. • Sales representatives in the field will only be licensed for Microsoft 365 and Microsoft Power Platform. Vendor negotiations - • Rebates must be consolidated at the vendor level. • A single claim must be sent to the vendor on a monthly basis for all sales. Customer relations - • Customers must be identified with the same customer ID across all companies and systems, and automatically update cross-references as new records are created. • Margie’s Travel wants to enable customer self-service in the future for customers based in the US and UK. This feature is not planned for the initial system rollout; however, the CIO has asked that the roadmap be created for Dynamics 365 Customer Service and Dynamics 365 Commerce applications in the future. In addition, the CIO wants to ensure that the old customer numbers can be matched to a new standardized format. • New customers in Jamaica must be reviewed and approved due to frequent customer data discrepancies. The sales representatives in the field will enter information that must be routed to validate against existing data. Issues - Applications and environment - • The IT department needs help troubleshooting post go-live with the least costly solution. • The CTO has learned that there are updates to globalization features in Dynamics 365 Finance. The IT staff has been tasked with ensuring that they are the first group to receive these updates. • The company is unable to consolidate financials with the existing systems. • The current chart of accounts (COA) does not match between the companies. The chart of accounts must have accounts manually mapped monthly because no controls can be enabled through multiple systems. • The CEO is considering the acquisition of additional companies in the same countries as the current companies. The consolidation structure may change within the first 90 days of go-live. Margie’s does not want to finalize the consolidation structure for a hard-close at month’s end until this has been finalized. • Due to resource constraints, the IT department only has the capacity to apply service updates to all countries at once, not as individual tasks. • The IT department has limited knowledge of Microsoft 365, Microsoft Teams, and Dynamics 365 Finance. The IT department will be unable to support the applications. The CTO must determine the strategy for managing the support-related risk. • The IT department has decided not to code for globalization issues because they are in an upcoming service update. They are closing in on go-live and need to make sure that the updates are applied in time. • A mock cutover was conducted. It was unsuccessful due to lack of coordination across the countries. The lack of success created timing issues with data uploads from centralized IT and validation at the country level. User1 must use a standard template to prevent the mock cutover issue happening at go-live. Vendor negotiations - • The rebates cannot be claimed because disparate systems today do not allow for consolidation to ensure that thresholds are met to claim rebates. • The accounts receivable and accounts payable departments are unclear about the workflows associated with the rebate process. User2 must ensure that representatives from each department validate that they have tested their respective steps in the overall process. Testing feedback must be communicated to User2. Customer relations - • Customers are frustrated because while there is an expectation of white-glove service, customer number and other lookup information is not available in all countries. A customer travelling from the US to the UK must provide multiple pieces of information for them to be re-entered into the country-specific software system. The CIO knows this problem will become worse in the future with the addition of applications to the roadmap. • Customer service is unable to access all customer order history because it exists across three different systems. Local installations of software prevent lookups in each system and require a single dashboard to display the information. • A hurricane has been predicted for an upcoming tropical destination. Customers who are impacted by the hurricane either want a refund or want to rebook for another date. A customer does not know their customer number, but provides their name, address, and phone number. • Margie’s Travel learns that the loyalty program across multiple countries is not a standard industry process and is not a standard feature in Dynamics 365 Finance. • The project manager does not have a process list to use as a baseline for the project. • Customers who sign up for add-on Jamaica excursions bring friends who have not signed up ahead of time. The sales representatives record the customer information on paper, take payment, and then enter the information into the system later. The information is frequently inaccurate and creates discrepancies. You need to define Margie’s Travel legal entity and tenant structure in the solution blueprint. What should you define?

1. Three tenants with each tenant containing one legal entity.
2. One tenant with each country configured as a separate legal entity.
3. Three tenants with each country configured as a separate legal entity.
4. One tenant for US and UK as separate legal entities. One tenant for Jamaica with one legal entity.