MB-300 Practice Test

Question 51

You want to enhance usability in the Dynamics 365 Finance deployment for your organization. Your environment has been configured using default components. You set up filters on the channel deployment workspace. You need to use the correct UI filter. Which UI filter should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

Question 52

You are tasked with setting up Case management in the Dynamics 365 Finance deployment for your organization. Your organization must use cases to track defect and enhancement reports for products, so that engineers can improve products over time. Only appropriate employees within the organization should have access to cases and related information. ✑ Call enter employees create thousands of service cases and ensure that the proper resources are allocated for each service. ✑ Service department employees fix cases created by the call center and create cases for defects and enhancement suggestion when they identify them. ✑ Engineers review the cases from the service department while planning and designing the next version. You need to configure the tool to enable tracking of service cases and product defects and enhancements. Which Case management settings should you choose for each category or categories? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

Question 53

An organization implements Dynamics 365 Finance. You need to determine where work items originate. From which module do the following work items originate? To answer, drag the appropriate modules to the correct work items. Each module may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Select and Place:

Question 54

You are tasked with enhancing usability in the Dynamics 365 Finance deployment for an organization. The organization is evaluating different approaches, including using workspaces. You need to identify the goals of using workspaces. Which goals should you identify? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area:

Question 55

A company plans to implement the case management feature of Dynamics 365 Finance. You need to describe the scenarios in which you should use the case management tool. Which three scenarios should be used? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

1. Since case activities can be assigned to different people, a case can use workflow.
2. Although the sales module already has return-order functionality, case management is still used for customer returns and claims.
3. Knowledge articles used by case management are associated with specific functional modules.
4. A human resources generalist can use the case management tool to track employee interactions, even though the department stores confidential information about employees.
5. A case can be used to track both external and internal issues.