MB-230 Practice Test

Question 56

You create a survey for the employees of your company to provide feedback on future products. An employee mistakenly publishes a link to the survey on the internet. Customers and other companies use the link to respond with millions of similar recommendations. You need to create a new survey that meets the following requirements: • Allow all people in the company to respond. • Limit availability to only one day after clicking a personalized link. How should you configure the survey distribution? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 57

A company that manufactures industrial heating, ventilation, and air conditioning units (HVAC) implements Dynamics 365 Customer Service. Following each installation, customers must be surveyed about their satisfaction of the installation and the conduct of the installers. You need to recommend the appropriate question types. Which question types should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 58

You are a system administrator for Dynamics 365 for Customer Service. All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed. You need to configure cases. What should you do?

1. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.
2. On the case entity, update the Parent case-Child case 1:N relationship field mapping to include all the required fields that should map from the parent case.
3. Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case-type fields to the list. The closure preference setting does not need to be changed. This is default behavior.
4. Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case type fields to the list. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.

Question 59

You manage a Dynamics 365 environment. No customizations have been made to fields. You need to determine the proper usage for status reasons for cases. Which status applies to each status reason? To answer, drag the appropriate statuses to the correct status reasons. Each status may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

Question 60

A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access. Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap. You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department. What should you do?

1. Set product privileges to Basic for the agents.
2. Configure the site map subarea privileges of the product table.
3. Set product privileges to Local for the agents.
4. Configure the site map to remove the subarea where the product is displayed.