LSSYB Practice Test

LSSYB Practice Test practice questions, page 2 of 6, with answer review and explanations.

Question 6

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

  1. Desirable
  2. Beneficial
  3. Critical-to-Quality
  4. Preferred

Question 7

Benefits and working conditions would be primarily the concern of which of the following?

  1. Voice of the Customer
  2. Voice of the Employee
  3. Voice of the Business
  4. Voice of the Process

Question 8

In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.

  1. Independent, dependent
  2. Individual, multiple
  3. Sole, multiple
  4. Dependent, independent

Question 9

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between `what is` and __________________.

  1. ג€What isn'tג€
  2. ג€What will make moneyג€
  3. ג€What will cost lessג€
  4. ג€What should beג€

Question 10

Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

  1. Functionality
  2. Durability
  3. Dependability
  4. None