ITIL4 Specialist - Monitor and Support and Fulfil

ITIL4 Specialist - Monitor and Support and Fulfil practice questions, page 3 of 3, with answer review and explanations.

Question 11

Which of the following is NOT automatically discovered for automatically detected and processed incidents?

  1. Swarming requirements
  2. Available solutions
  3. Incident impact
  4. Responsible teams

Question 12

Which of the following criteria supports the practice success factor of detecting incidents early?

  1. The users and other relevant stakeholders know how to report incidents and report them as soon as possible
  2. Information about incident resolution is tracked and managed in an integrated information system
  3. The approach to incident management is defined, discussed, and agreed at the relevant level of the organization
  4. The effectiveness of the incident management approach is measured and reported