ITIL4 Practitioner Monitoring and Event Management

Review 20 ITIL4-PRACTITIONER-MONITORING-AND-EVENT-MANAGEMENT practice questions with answer explanations and community insights.

Question 1

An organization is implementing a new knowledge management system. How will monitoring and event management practice benefit from it?

  1. The system will have to capture and process events
  2. The system will provide information about possible responses to events
  3. The system will support collaboration between teams responding to events
  4. The system will generate event-based records and tasks

Question 2

Which specific skill is required by a service desk manager when performing the activity ‘defining the objective of monitoring’?

  1. Knowledge of the event logging procedures
  2. Understanding service value for stakeholders
  3. Expertise in monitoring tools
  4. Expertise in automation

Question 3

What uses a second event to check or filter an event?

  1. A rule set
  2. A health model
  3. A monitoring action plan
  4. An event correlation

Question 4

Which capability criterion supports the practice success factor ‘ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible’?

  1. The key users of the monitoring data and their requirements are identified
  2. The monitoring and event management approach is regularly reviewed and continually improved
  3. Events are usually detected immediately after they occur
  4. The responsibility for the approach to monitoring and event management is clearly defined
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