ITIL 4 Strategist Direct and Plan and Improve

ITIL 4 Strategist Direct and Plan and Improve practice questions, page 2 of 2, with answer review and explanations.

Question 6

Which statement describes the influence of services on service consumer’s outcomes, costs, and risks?

  1. Services can negatively affect some outcomes while supporting others
  2. Services remove risks from service consumers without introducing new ones
  3. The key benefit of services is to reduce costs and risks
  4. A service should introduce fewer costs than it removes

Question 7

An IT department is functioning as a service provider for the company it is a part of.Which statement about this provider’s governance is CORRECT?

  1. An internal service provider’s governance is limited to external factors such a regulations and legislation
  2. An internal service provider is not subject to governance because they are part of the same company
  3. An internal service provider cannot govern itself unless it has specifically delegated the authority by the company’s governing body
  4. An internal service provider must use the service value system instead of governance

Question 8

In an organization, IT teams are working on documented, structured and systematic processes for all customer-facing work.Which concept is this an example of?

  1. A control
  2. A balanced scorecard
  3. A method
  4. A risk