ITIL 4 Specialist: Drive Stakeholder Value practice questions, page 2 of 2, with answer review and explanations.
Question 6
An organization has introduced a new service. Feedback from users indicates that their expectations are not being met. The organization wants to ensure that subsequent revisions adequately reflect the users’ requirements. Which is the BEST approach this organization can use?
Work with customers to prioritize their requirements for the service
Deliver a minimum viable product that meets users’ high-priority needs
Use user stories and product demos to collect and refine requirements
Begin with an epic and then separate it into features and user stories
Question 7
Which describes mutual readiness?
When a service provider and a service consumer agree to end a service relationship
When a service provider and service consumer understand one another and are prepared to enter a relationship
When a service provider has created a new service and the market is ready to buy this service
When a service provider and service consumer have reviewed the contracts and are both about to sign them