ITIL 4 Specialist Create Deliver and Support

ITIL 4 Specialist Create Deliver and Support practice questions, page 2 of 4, with answer review and explanations.

Question 6

A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

  1. The methods used to manage the development work
  2. Whether the service is being created for internal or external customers
  3. The number of practices required to support the service
  4. The number of suppliers that will be used to source service components

Question 7

Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

  1. Artificial intelligence
  2. ITSM software
  3. Information models
  4. Advanced analytics

Question 8

Which of the following involves consideration of the skills and availability of both internal and external resources?

  1. Build vs buy
  2. Swarming
  3. Triage prioritization
  4. Shift-left approach

Question 9

An organization prioritizes its work on a ‘last-in, first-out’ basis. Which work item should be actioned NEXT?

  1. An item logged yesterday at 09:00
  2. An item logged yesterday at 11:00
  3. An item logged today at 09:00
  4. An item logged today at 11:00

Question 10

An organization wishes to acquire a service from a supplier in a different country but with similar working hours. Which sourcing model should they use?

  1. Onshoring
  2. Insourcing
  3. Offshoring
  4. Nearshoring