ITIL 4 Specialist Collaborate Assure and Improve

Review 60 ITIL-4-SPECIALIST-COLLABORATE-ASSURE-AND-IMPROVE practice questions with answer explanations and community insights.

Question 1

An organization’s relationship manager has successfully established relationships with its suppliers. What else should the relationship manager focus on?

  1. Relationships with internal customers
  2. Relationships between the suppliers
  3. Defining the organization’s strategy
  4. Defining the organization’s approach to operations

Question 2

How should an organization’s relationship management practice interface with its supplier management practice?

  1. The relationship management practice should base its approach to relationships on the details in the suppliers’ contracts
  2. The relationship management practice teams should organize training sessions for their staff on how to manage suppliers’ contracts
  3. The supplier management practice should follow the relationship management guidance when managing relationships with suppliers
  4. The relationship management practice should follow the supplier management guidance when defining types of relationship

Question 3

What is the type of relationship that exists between an organization and an external auditing body?

  1. Service relationship
  2. Non-service relationship
  3. Business associate
  4. Partnership

Question 4

An IT department within an organization aims to have deeper partnerships with other organizational departments which consume IT services. Which characteristic of the organization will contribute to this?

  1. The IT department will be agile in development and management
  2. The IT service delivery teams and application development will be outsourced
  3. The IT service delivery teams will remain in the organization, but software development will be outsourced
  4. The IT department will have a basic relationship with the organization’s business units

Question 5

A service provider has made some adaptations to one of its services to offer to a customer. What type of relationship is indicated by this?

  1. Basic relationship
  2. Cooperative relationship
  3. Partnership
  4. Business friend
We are moving to a new platform

CertificationTest is being migrated. Some pages may be slow or briefly unavailable; everything will be back to normal within a few hours. If you run into any issue, email support@certificationtest.net.