ITIL 4 Practitioner Service Request Management

ITIL 4 Practitioner Service Request Management practice questions, page 2 of 2, with answer review and explanations.

Question 6

Which TWO characteristics of service request fulfilment procedures should be present in order to make a strong case to automate the procedures? 1. The procedures are complex 2. The procedures are routine 3. The procedures have limited variations 4. The procedures are tailored to specific user groups

  1. 1 and 2
  2. 2 and 3
  3. 3 and 4
  4. 1 and 4