ITIL 4 Practitioner Problem Management

Review 20 ITIL-4-PRACTITIONER-PROBLEM-MANAGEMENT practice questions with answer explanations and community insights.

Question 1

What is a problem called if an expert has identified the underlying cause, but has not yet devised a solution?

  1. A known error
  2. A workaround
  3. Technical debt
  4. Problem model

Question 2

What is a benefit of sharing a list of the most serious ongoing problems?

  1. People from different teams may suggest solutions
  2. Problems caused by repeat incidents will be identified
  3. Problems caused by errors in vendor products will be identified
  4. Reliability of IT services will be increased

Question 3

What should a service provider do to help ensure that problem management support from third parties is fast and effective?

  1. Provide the third party with access to confidential services and data
  2. Improve communication and collaboration
  3. Document formal processes for all activities
  4. Document all third-party activities in problem models

Question 4

Why do service providers adopt and develop problem management?

  1. To remove errors from the live environment where possible
  2. To eliminate errors from the live environment
  3. To eliminate incidents from the live environment
  4. To reduce complexity of the live environment
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