ISO IEC 20000 Lead Implementer

Review 21 ISO-IEC-20000-LEAD-IMPLEMENTER practice questions with answer explanations and community insights.

Question 1

What happens to a service request after it is fulfilled or denied?

  1. It is verified with the requestor and then closed.
  2. It remains open for audit purposes.
  3. It is automatically deleted.

Question 2

How often are management reviews conducted?

  1. After every internal audit
  2. Every six months
  3. At least annually

Question 3

How should management systems respond to changes in the internal and external context of an organization?

  1. By remaining stable and constant
  2. By being agile, adaptable, and responsive
  3. By delegating responsibilities to external parties

Question 4

In the balanced approach to the SMS implementation, which discipline is primarily operationally focused?

  1. Incident management
  2. Asset life cycle management
  3. Change management
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