ICYB

ICYB practice questions, page 3 of 5, with answer review and explanations.

Question 11

The Pareto Chart is a tool that displays data that typically follows what ratio?

  1. 70:30
  2. 80:20
  3. 90:10
  4. 95:5

Question 12

Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost?

  1. Internal Failure Cost
  2. Prevention Cost
  3. External Failure Cost
  4. Appraisal Cost

Question 13

Which of the following is a method of expressing the concept that the outputs of a process are a function of all the inputs to the process?

  1. Y = f(Xn)
  2. RTY > 90%
  3. Yield = Effort
  4. Flow = Demand

Question 14

When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.

  1. Diamond
  2. Circle
  3. Ellipse
  4. Rectangle

Question 15

A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

  1. Downsizing savings
  2. Hard savings
  3. Soft savings
  4. Median savings