GE0-806

GE0-806 practice questions, page 3 of 4, with answer review and explanations.

Question 11

Which of the following Web servers are supported for WFM database? (Choose two.)

  1. MS Internet Information Server
  2. IBM web sphere
  3. JBOSS AS
  4. Apache Tomcat

Question 12

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period? (Choose three.)

  1. Change the skill levels in WFM Configuration Utility
  2. Disable Skills in WFM Configuration Utility
  3. Remove the Login ID in Genesys Administrator
  4. Adjust the Hiring/Termination date in WFM configuration utility
  5. Grant the agent an exception in the Calendar

Question 13

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

  1. Workforce Management
  2. Outbound Contact
  3. Universal Routing
  4. Solution Reporting

Question 14

How are agents linked to activities?

  1. As a member of a special Agent Group defined on an Activity
  2. By defining a skill and level on an Activity
  3. Manually in WFM configuration utility
  4. Manually in Genesys Administrator

Question 15

Agent's Skills are added, modified or removed in which Genesys application?

  1. CC Pulse
  2. WFM web
  3. SCI
  4. Genesys Administrator