GCX-WFM

GCX-WFM practice questions, page 3 of 3, with answer review and explanations.

Question 11

Which of the following actions can agents typically perform in Genesys Cloud CX Workforce Management? (Choose four.)

  1. Access their schedules from the agent dashboard.
  2. Edit their time-off requests.
  3. Submit time-off requests.
  4. View their assignments in a management unit.
  5. Verify adherence to their respective schedules.
  6. Cancel their time-off requests.