GCX-SCR

GCX-SCR practice questions, page 4 of 5, with answer review and explanations.

Question 16

You cannot schedule a callback for more than 30 days in advance.

  1. True
  2. False

Question 17

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

  1. Consult Transfer
  2. Invoke Secureflow
  3. Blind Transfer
  4. Schedule Callback

Question 18

What property should you enable for a variable whose value is to be saved to external storage?

  1. Custom
  2. Input
  3. Output
  4. External

Question 19

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence. 1. Create a Script. 2. Configure the CRM integration in Genesys Cloud CX. 3. Give necessary permission to agents to view and execute data actions. 4. Configure the respective data action of the configured CRM in Scripts. 5. Enable the Data Actions property in the script.

  1. 2,3,4,1,5
  2. 2,1,5,4,3
  3. 1,2,5,3,4
  4. 5,4,2,3,1

Question 20

Which dialing mode dials multiple contacts once an agent becomes available?

  1. Power
  2. Predictive
  3. Progressive
  4. Agentless