GCP-GC-REP

GCP-GC-REP practice questions, page 2 of 2, with answer review and explanations.

Question 6

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

  1. Resource Center
  2. Google
  3. Contact Center User Manual
  4. CIC Data Dictionary

Question 7

Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

  1. Offer
  2. Answer%
  3. Service Level%
  4. ASA
  5. Avg Handler
  6. Avg Wait
  7. Hold
  8. Transfer